I am a UX Analyst and Strategist with over 6 years working with customers of an enterprise SaaS platform. I have a history of solving technically complex problems and parlayed this experience into becoming a founding member of my company's User Experience Team

OCTOBER 2020 - AUGUST 2023

ECI Software Solutions | Chesterbrook, PA

UX Engineer

  • Reduced iterations between Customers & Developers by incorporating wireframing & prototyping into the design cycle. This allowed our customers to interact with fully developed sites in weeks instead of months

  • Conducted rigorous testing and meticulously documented eCommerce site functionalities by regularly engaging with customers. This provided direct feedback to guide future designs and functionality.

  • Crafted detailed specifications for user interactions by utilizing Adobe XD to draft all new functionalities. This was the first time Product stakeholders could preview the flow prior to approving the development.

  • Introduced the utilization of an Agile Design Sprint process for our internal UX Team. This allowed us to plan out a 2 year roadmap, and block work into manageable loads for the entire team.

  • Provided valuable insights to Product Stakeholders by performing market research and strategic guidance allowing a faster path to market for a new small-sized business offering

  • Supervised the deployment of Adobe XD within our eCommerce Web Development Team allowing them to provide first pass wireframes to customers in a fraction of the time.

JANUARY 2019 - OCTOBER 2020

ECI Software Solutions | Chesterbrook, PA

Senior Product Specialist

  • Spearheaded the execution and enhancement of multiple implementation and upgrade projects, ensuring seamless transitions and optimal system performance.

  • Successfully led Implementation Projects during Support Transitions, maintaining a steady and effective workflow.

  • Empowered and guided incoming Product Specialists through mentoring and knowledge transfer initiatives, fostering their professional growth and expertise.

  • Distinguished expertise in CRM and Marketing integrations, driving synergistic data flow and maximizing marketing capabilities.

  • Innovatively resolved technical challenges in SQL, Expression Writing, and Scripts, resulting in improved system efficiency and reduced downtime.

Product Specialist

  • Led the implementation of numerous customers onto the SaaS ERP Platform, streamlining their integration process and enhancing operational efficiency.

  • Collaborated in the successful launch of an innovative onboarding program for the Implementation Department, fostering smoother transitions and boosting team productivity.

  • Managed concurrent projects while actively contributing to internal initiatives, demonstrating strong multitasking abilities and driving cross-functional collaboration.

  • Swiftly acquired a profound understanding of business processes spanning various departments, facilitating effective decision-making and strategic alignment.

MARCH 2017 - DECEMBER 2018

Deacom, Inc | Chesterbrook, PA

JUNE 2010 - FEBRUARY 2017

Alpha Scientific Corp. | Exton, PA

Product Design Engineer

  • Designed and prototyped surgical devices using CAD, ensuring precision and functionality.

  • Conducted rigorous testing of prospective devices through experiments and trials to validate their efficacy.

  • Proficiently programmed CAM and operated Haas OM-2A machinery, optimizing manufacturing processes for enhanced efficiency

MARCH 2009 - JUNE 2010

Solid Technologies, Inc | Blue Bell, PA

Applications Engineer

  • Supported and trained SolidWorks customers through responsive assistance and comprehensive training, resulting in enhanced user proficiency and satisfaction.

  • Utilized Z-Scanner laser scanning technology to reverse engineer various parts, streamlining the design and production process, ultimately saving time and resources.

  • Collaborated on design and prototype consulting projects, leveraging the capabilities of Z-Corp 3D printers to deliver innovative solutions and drive client satisfaction.

Mold Design Engineer

Neu Dynamics Corporation | Ivyland, PA

  • Designed injection, transfer, and compression molds in 3D to meet customer specifications, ensuring precision and efficiency.

  • Provided on-site SolidWorks assistance and support to colleagues, fostering collaborative problem-solving and enhancing design workflows.

  • Spearheaded product development initiatives to engineer manufacturing-friendly designs, resulting in optimized production processes and reduced production costs.

AUGUST 2005 - OCTOBER 2008

Neu Dynamics Corporation | Ivyland, PA

AUGUST 2001 - MAY 2005

Villanova University | Villanova, PA

Bachelor of Science in Mechanical Engineering